Phone Conferencing Usage Information
Phone conferencing International Access Numbers (May not be toll free from some countries)
Please be advised that the local telephone companies in each of the countries where CST has International Access Numbers can control how and where our International Access Numbers can be used within their borders. Some countries can block them from being dialed. CST phone conferencing works with our providers to rectify problems when troubles occur.
High Quality Phone Conferencing Connections
Enjoy high quality connections and low rates for conference calling access from the countries listed. *All calls billed in 6 second increments - 60 second minimum. There are NO connection or service fees! However, if you access the system using a payphone within North America, a 29 cent payphone surcharge is applicable.
Special Note to Cell Phone Users
Although access to our system is available from your cell phone through the CST CogniConference access numbers, your cell phone provider may/or may not charge you AIR TIME and other CHARGES. CST is not responsible for the particular contract items related to what your cell phone provider is allowed to charge. Please make sure you know what your cell phone service plan states regarding this issue.
Rate Changes
Please be advised that in order to maximize call quality we must sometimes change our underlying domestic and international carriers. As a result, the cost of our new routes will be reflected in the rates that are forwarded to you. For this reason, we would like you to know up front that rates are subject to change without notice. Please make sure to check your personalized web page for the latest rates. CST takes rate changes seriously and will only make them if absolutely necessary.
Taxes for US Residents
There are no monthly fees or hidden costs. However, there are two taxes that CST is required by law to charge. The first is a 3% Federal Excise Tax charged to US residents only. This is based on the monthly invoiced amount. For more information please read IRS TAX FORM 720. The second is a 7.3% Universal Service Fund Tax charged to all US resident telecommunications customers. This is based on the monthly invoiced amount. For more information please visit web site www.universalservice.org ( 973-560-4400 ). CST does not profit from the collection of taxes. Federal Excise Taxes are collected by CST and passed on to our good friends at the United States Internal Revenue Service... Universal Service Fund Taxes are collected by CST and passed on to our other friends at the Universal Service Administration ( Part of the FCC )
How the Usage Limit Works
Your initial usage limit is $100. Whenever your account comes within 90 percent of your limit your CogniConference account is MARKED to be charged. Your credit card will not be charged right away. CST processes credit card charges several times in a day. Payment processing can take up to 8 hours. If you exceed your limit before we can charge your card, your CogniConference account will be temporarily deactivated until payment has been processed successfully. To avoid temporary deactivation we suggest that you increase your CogniConference limit to the estimated monthly usage amount. If your CogniConference account Usage limit is too low you may end up with multiple charges to your credit card for a single month.
How to increase your Usage Limit.
To increase your phone conferencing usage limit above $100 a credit card authorization form is required. Please download, complete and return the signed form to CST. You must already have an active phone conference account. So you need to sign up first.
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